Refund policy
Patriot Porch Store — Return & Refund Policy
At Patriot Porch Store , we stand behind the quality of our products and want you to shop with confidence.
Returns
We want you to be completely satisfied with your purchase. If you're not satisfied, you may return your item within 30 days of delivery in its original condition.
Unless the item is defective, damaged, or we made an error with your order, customers are responsible for return shipping costs.
Once your return is received and inspected, refunds are typically processed within 5–7 business days back to your original payment method.
Non-Returnable Items
The following items are not eligible for return:
-
Final sale or clearance items
-
Personalized or custom-made products
-
Gift cards
Damaged or Incorrect Orders
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and photos of the issue so we can make it right quickly.
Refunds
Once your return is received and inspected, we’ll notify you regarding approval of your refund.
Approved refunds are issued back to your original payment method within 5–10 business days depending on your bank or payment provider.
Shipping Costs
Original shipping charges are non-refundable unless the return is due to an error on our part or a damaged product.
Customers are responsible for return shipping costs unless otherwise stated.
Exchanges
If you need an exchange for a damaged or defective item, contact us and we’ll assist you promptly.
Contact Us
Patriot Porch Store Support
Email: Sarah@PatriotPorchStore.com
Phone: 1 (800) 404-0895
Thank you for supporting Patriot Porch Store and honoring those who served.